London Laser & Hypnotherapy is committed to providing all of our patients with exceptional care. When a patient cancels without giving enough notice, they prevent another patient from being seen. When you book an appointment with us, that time is set aside for you – and ONLY you. We never double book and we try to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment on time.
That said, our policy is simple. If you do not show up for your scheduled appointment, and you have not notified us in advance, you will be required to pay the full cost of the treatment as booked.
In the event that you are unable to keep your scheduled appointment with us, please call us at (519) 641-3100 or email us at [email protected] by 2:00 p.m. on the day prior to your scheduled appointment to notify us of any changes or cancellations. To cancel a Monday appointment, please call our office by 2:00 p.m. on Friday. If prior notification is not given, you will be charged the full cost for the missed appointment.
Note: We recognize that no one is perfect and there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and so your therapist may make an exception to the above policies on those rare occasions.